Refund Policy

Last updated October 18, 2026

We want you to be happy with what you buy. This policy explains when a refund is possible.

Software licenses

• You can request a full refund within 14 days of purchase if the Software doesn't work as described and we can't fix the problem.
• To help us fix issues quickly, please contact support first with a short description and, if possible, a screenshot.
• Refunds aren't available for change of mind after the license has been activated and used, or after the refund period.

Services and custom work

Custom projects follow the written quote. Deposits for work that has started are non-refundable; we refund any part of the project that hasn't been started.

How to request a refund

Email support@elefairtech.com with your order number and the email used at purchase. Approved refunds are returned to the original payment method; your bank may take a few days to show it.