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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Thank you for shopping and engaging with Elefair Tech (accessible via elefair.com). We appreciate your business and want to ensure you have a transparent experience regarding your purchases.
Because we offer a diverse ecosystem of digital products, educational courses, physical hardware, ongoing subscriptions, and customized professional services, our refund and return policies vary by item type. Please read the specific sections below carefully.
If you have any questions regarding your purchase, please contact our support desk at info@elefair.com.
1. Digital Products & Software Assets
Due to the nature of digital intellectual property, all digital downloads, custom scripts, templates, layout configurations, and digital assets are deemed used at the time of download or delivery.
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Refund Eligibility: All sales of digital products are final and non-refundable.
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Exceptions: If a digital file is corrupted or technically defective, please contact us within 7 days of purchase, and our development team will issue a functional replacement.
2. Online Courses & Educational Programs
We stand behind the quality of our training programs, but we also require a commitment to learning.
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Refund Window: We offer a 14-day satisfaction guarantee on selected structured online courses.
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Action Requirement: To qualify for a refund, you must submit proof that you have consumed less than 20% of the course content and have completed the initial coursework assignments to show you gave the material a fair trial. Refunds will not be processed after the 14-day window or if the content has been fully consumed.
3. Physical Hardware, Computers & Electronic Products
For hardware-accelerated equipment, computers, system components, and physical electronic parts, the following retail guidelines apply:
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Return Window: Items must be returned within 30 days from the delivery date.
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Item Condition: To be eligible for a full refund, the item must be unused, unconfigured, in its original factory packaging, and in the exact same condition that you received it.
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Restocking Fee: A 15% restocking fee applies to all opened or tested electronic components and computer builds.
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Shipping Costs: The buyer is responsible for paying all return shipping fees. Shipping costs from the original order are non-refundable.
4. Recurring Subscriptions (SaaS & Managed Networks)
For ongoing software subscriptions, cloud server nodes, and hosted network services:
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Cancellation Policy: You may cancel your subscription at any time via your account dashboard or by emailing our support desk.
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Billing Cycles: Cancellations stop future billing cycles. We do not provide prorated refunds or credits for partial months or unused portions of a billing period.
5. Professional Technical Services (Video Production, Live Streaming, IT Architecture)
Custom agency services involving labor hours, engineering setups, and custom development operate under strict service-level agreements (SLAs).
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Non-Refundable Labor: Payments made for initiated projects, multi-cam live stream operations, system administration hours (such as Hyper-V configurations or GPU partitioning), and video editing labor are entirely non-refundable.
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Milestone Payments: If a project is cancelled mid-way, the client is responsible for paying for all documented hours and milestones completed up to the official cancellation notice date.
6. Processing Time for Refunds
Once your physical return is received and inspected, or your digital claim is audited, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed immediately.
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The credit will automatically be applied to your original method of payment (Stripe, PayPal, or Bank Wire) within 5 to 10 business days, depending on your financial institution’s processing times.